Membership Terms & Conditions

This document is the terms and conditions for the MASSIVE Rewards Member, and Massive Distributions Co., Ltd. (“Massive”), the operator of the MASSIVE Rewards, and contains the terms and conditions governing the use of the MASSIVE Rewards Membership under the MASSIVE Rewards, which is binding on you.

These terms & conditions shall be applicable and binding on all types of MASSIVE Rewards Membership, including any co-branding arrangements with our respective partners.

MASSIVE Rewards is owned and operated by Massive. The MASSIVE Rewards is a loyalty and/or rewards program whereby all MASSIVE Rewards Members are issued a MASSIVE Rewards Member ID, which members can use to earn MASSIVE Points under the MASSIVE Rewards, subject to the terms and conditions of this Agreement.

Introduction

By registering under the MASSIVE Rewards, you warrant and represent that:

All the personal information provided by you to us is accurate, correct and complete; you acknowledge and agree that in order for us to provide the services and privileges under the MASSIVE Rewards, to manage your account, and to enable you to participate in the MASSIVE Rewards, the sharing, transfer, retrieval, updating and processing of your personal information and data as well as creation of member profile and user accounts may occur between Massive, Cartaloq, Double Vision Co., Ltd. and other respective group companies, related corporations, affiliates, subsidiaries, associates, licensees, vendors, service providers, merchants, strategic partners, any third-party contractors, within and beyond Cambodia, and that you have read, understood and consented to the processing of your personal information for the purposes of the same and accept all the terms and conditions contained in this Agreement and in connection with your Membership under the MASSIVE Rewards, and they are binding on you.

Application

Membership under the MASSIVE Rewards is open to all individuals in Cambodia. The membership is not open to companies and corporates. You can register for MASSIVE Rewards Membership online at the website, mobile application or via any other means/channels as determined by Massive from time to time. We reserve the right to charge a membership fee at our sole discretion.

Each Member is only entitled to have one (1) Account. Members are not allowed to have multiple Accounts and enrolment of several persons in a single Account is also not allowed.

Whilst the registration for the Membership under the MASSIVE Rewards is open to all customers, we reserve the right to reject ANY application and/or to decline any application for the MASSIVE Rewards Membership at our sole and absolute discretion without assigning any reasons whatsoever, and our decision shall be final and conclusive.

Use of MASSIVE Rewards Membership and MASSIVE Rewards Member ID

Once you receive your MASSIVE Rewards Member ID, you may use it to earn and redeem MASSIVE Points. The Membership and MASSIVE Reward Member ID is non-transferable and shall only be used by you as the Member.

By subscribing for the membership, you agree and undertake:- (a) not to use the MASSIVE Rewards Member ID for any unlawful and/or fraudulent activities ; (b) not to engage in misconduct or breach any rules governing MASSIVE Rewards, including, but not limited to the fraudulent acquisition or earning of MASSIVE Points or sale/redemption or abuse of MASSIVE Points or acquisition, sale/redemption or abuse of any benefits; and (c) to only use the MASSIVE Rewards Member ID in accordance with the terms and conditions of this agreement. Suppose we find that your MASSIVE Rewards Member ID has been used for unauthorized commercial activities to profit, unlawful or fraudulent activity, or unacceptable purposes, we shall be entitled to suspend, block and/or terminate your membership (including forfeiture of accumulated MASSIVE Points and blocking of your MASSIVE Rewards Member ID) and cancellation of transactions related to such unauthorized commercial activities immediately without prior notice to you.

MASSIVE Rewards Member

The member is the individual who personally registers for membership under the MASSIVE Rewards and has been issued with a MASSIVE Rewards Member ID. As a member, you will be able to earn MASSIVE Points by transacting at Cartaloq or any other partnerships including co-branding partnerships and programs by MASSIVE Rewards.

Services and/or Products

We may from time to time introduce new services, offers or programmes in relation to your membership under the MASSIVE Rewards that offer promotional items or other special terms as we may apply from time to time to a category of transactions. We will make available on our platforms the terms and conditions of such services, offers or programmes at the time of the introduction of the services, offers or programmes (if any). The terms and conditions of such services, offers and programmes are binding on you as if the same are contained here. More than one service(s), offer or program may apply to your membership under the MASSIVE Rewards at the same time. We are entitled to introduce and terminate any such service, offer or programmes from time to time at our absolute discretion.

MASSIVE Points

You can use your MASSIVE Rewards Member ID under your membership to earn and collect MASSIVE Points at Cartaloq or under any other initiatives or under any other programmes devised, introduced, offered and or managed by Massive from time to time.

Any retrospective claim by a member is strictly subject to the terms and conditions contained herein. The final discretion to award MASSIVE Points on any retrospective claim rest solely with Massive. No retrospective claim is allowed by any Member who failed to register as a MASSIVE Rewards Member at the time of purchasing at Cartaloq or any other partnerships including co-branding partnerships and programs by MASSIVE Rewards. Retrospective claim will be processed by Massive within thirty (30) working days from the date of request by member that includes all necessary information/documentation as requested/required by Massive to process such a claim.

Any retrospective claims must be submitted and received by Massive within thirty (30) days post transaction date.

The MASSIVE Points earn structure may be subject to change from time to time as determined by Massive. Massive reserves the right to add, remove, substitute or change the MASSIVE Points issuance or redemption structure from time to time at our sole and absolute discretion.

Adjustments will be made to the MASSIVE Points accrued in the member’s account if there are any credit(s) or debit(s) posted to the member’s account, including those arising from returned goods or service fees from billing disputes. Any disputed transactions/billings will not be credited with MASSIVE Points. Massive reserves the right to change, at any time without prior notice, the number of MASSIVE Points that are required to be redeemed for any of the items provided in Cartaloq.

You acknowledge that Massive assumes no contractual or legal responsibility to you and has specifically limited its legal obligations in its arrangements with the respective suppliers, merchants and partners under the MASSIVE Rewards. The accumulation of MASSIVE Points does not entitle a member to any vested rights. In earning and accumulating MASSIVE Points, members understand that they may not rely on the continued availability of any award, premium, or other benefit. Massive will not be responsible for any delay in the posting of the transactions and/or the accrual of the MASSIVE Points.

All MASSIVE Points accumulated will be reflected in the member’s account activities list on the website and/or mobile app. Members may view their MASSIVE Points under the activities list at the website and/or mobile app. Any disputes arising over the MASSIVE Points statement must be notified to us within thirty (30) days from the date of the relevant statement. You must provide us with supporting documents wherever applicable to assist us in settling any disputes. If we do not receive any notifications from you within the stipulated time frame of any disputes or inaccuracies in your MASSIVE Points activities list, the statement will be taken to be correct, final and binding on the member. Massive’s decision on any such disputes are final and conclusive.

Earn Structure

MASSIVE Points are awarded to you when a transaction or order has been completed. The structure is shown in Table A and an example is shown in Table B below:

Table A*

Amount SpendMASSIVE Point(s)
$11

Table B

ExampleMASSIVE Point(s)
Spend $46.7047
Spend $72.3072

*Table A above may be subject to change from time to time at Massive’s sole and absolute discretion.

MASSIVE Points Validity Period

MASSIVE Points are valid for a period of twenty-four (24) months from the date of issuance of such MASSIVE Points in the member’s account and  it will automatically expire from the member’s account at the end of 24th consecutive month thereafter.

The expired MASSIVE Points will be deducted from the member’s account. There will be no extension period or further time frame given for the redemption of any unused and expired MASSIVE Points.

In addition to the standard validity period of MASSIVE Points as stated above, Massive also retains the discretion to configure a different expiry date for different types of MASSIVE Points that are awarded under specific promotions/campaigns which may have a different validity period as determined by Massive from time to time.

Redemption Structure

All Members with MASSIVE Rewards in good standing and with sufficient MASSIVE Points are eligible to redeem item(s) and/or reward(s) and may do so using the various redemption methods implemented by Massive. The redemption structure is shown in Table C below:

Table C**

MASSIVE PointsValue
100$1

 

**Table C above may be subject to change from time to time at Massive’s sole and absolute discretion.

When a Member redeems his MASSIVE Points for any redemption items, Massive will proceed to deduct the stipulated number of MASSIVE Points required for the said redemption item from the member’s account.

Suspected or actual fraud and/or suspected or actual abuse relating to the accumulation of MASSIVE Points under the MASSIVE Rewards may result in forfeiture of ALL accumulated MASSIVE Points, cancellation of the MASSIVE Rewards Member ID, as well as cancellation of a membership and the member’s participation in the MASSIVE Rewards. This includes fraudulent earning of MASSIVE Points on behalf of any third party in contravention with the terms and conditions of this agreement.

MASSIVE Points may also be deducted from the Member’s MASSIVE Points balance in the following circumstances:

  1. Any MASSIVE Points suspected to be fraudulently recorded;
  2. Any MASSIVE Points recorded in error; and
  3. Any MASSIVE Points relating to a transaction which is or has been cancelled.

MASSIVE Rewards Members are prohibited from engaging in wilful misconduct or breach of any rules governing the MASSIVE Rewards, including, but not limited to the fraudulent acquisition or earning of MASSIVE Points or sale/redemption or abuse of MASSIVE Points or acquisition, sale/redemption or abuse of any benefits including but not limited fraudulent earning and/or redemption of MASSIVE Points for and/or on behalf of third parties. Massive reserves the right to suspend, block and/or terminate the member’s MASSIVE Rewards Member ID (including forfeiture of ALL accumulated MASSIVE Points remaining therein) and to immediately cancel any such transaction and/or redemption made by the member.

Massive reserves the right to deduct any MASSIVE Points as stated above without prior notification to members.

Conditions for MASSIVE Points Redemption:

  1. Members Accounts must be in good standing and not cancelled, suspended or terminated (either by us or by the member) at the time of a redemption request;
  2. Request for redemption by members with insufficient redemption MASSIVE Points will not be processed;
  3. When the Member redeems his/her MASSIVE Points, the MASSIVE Points earned will be deducted by chronological and date order so that the earliest expiring MASSIVE Points will be redeemed first to be followed by earliest accumulated Points – First-In-First-Out (FIFO) methodology;
  4. Notwithstanding point (c) above, unless the MASSIVE Points were earned for any specific promotions or campaigns with a shorter validity period, this period shall also simultaneously and concurrently run;
  5. Upon redeeming an item or a reward, the member releases Massive from any and all liabilities to the member or any guest of the Member in respect of the redemption or use of such item and reward redeemed under the MASSIVE Rewards;
  6. Massive shall not be responsible for any defect or deficiency in the goods or services supplied to you by any merchants;
  7. Any dispute concerning goods and services received as a reward under the MASSIVE Rewards shall be settled between the member and the merchant, service establishment and/or supplier, which supplied the goods or services. Massive will bear no responsibility for resolving such disputes, or for the dispute itself;
  8. The MASSIVE Points earned cannot be exchanged and/or redeemed for any cash or monetary value;
  9. Any redemption request made and ordered by the member, once accepted by Massive, cannot be revoked, cancelled, changed, returned or exchanged by the member. All MASSIVE Points that have been redeemed will not be credited back into the member’s account;
  10. Massive gives no representation or warranty with respect to any type of rewards under the Redemption program, whether products and/or services offered up for redemption. Massive gives no warranty with respect to the quality of the products offered for redemption or their suitability or fitness for any purpose;
  11. Massive assumes no responsibility and shall not be held liable for any claims, losses, costs, expenses or damages of whatever nature resulting from the redemption of any of the rewards by members;
  12. Information supplied for the redemption of items and rewards under the redemption program may be used by Massive or the service establishment that provides the rewards for its/their administrative, public relations and marketing purposes;
  13. All rewards redeemed are subject to the availability and any restrictions may apply as to where and when the rewards can be redeemed (please note that Massive or service establishments may impose the restrictions accordingly);
  14. Redemption or issuance of reward voucher(s) (if applicable) does not constitute a reservation with the said service establishments. The Member is still responsible for making all reservations and notifying the participating service establishments of the reward(s) they are going to redeem. Such reward vouchers/letters of redemption are valid for use until the date specified on the rewards vouchers/letters of redemption. If unused after the specified date, the reward vouchers/letters of redemption will lapse and no longer be valid and will not be replaced. The use of the reward vouchers/letter of redemption(s) is subject to the additional or respective terms and conditions contained therein;
  15. Reward(s) and/or reward vouchers that have been redeemed by the member are not exchangeable for other rewards, not refundable, not replaceable and not transferable for cash or credit under any circumstances;
  16. Massive will not (a) replace, or (b) assist a Member by placing a hold or freeze status on any misplaced, lost or stolen reward vouchers or tickets under any circumstances whatsoever.

Massive reserves the right to change, substitute or terminate any of the redemption items, rewards, and redeemable items under the MASSIVE Rewards at any time with or without prior notice.

Unauthorized Use of MASSIVE Rewards Member ID

In the event of unauthorized use of your MASSIVE Rewards Member ID, you should notify us through our customer service channels. We may block the redemption function of your accumulated MASSIVE Points upon receipt of your notification.

We shall not be responsible or be held liable for any disputes or loss suffered by you in relation to any transactions incurred from unauthorized usage of your MASSIVE Rewards Member ID. You shall be and remain liable for all transactions incurred from unauthorized usage of the MASSIVE Rewards Member ID, where investigations made by us reveal that you are a party to any actions regarding any transactions effected through the use of your MASSIVE Rewards Member ID by any unauthorized person. Without prejudice to our rights and notwithstanding that you may have exercised all reasonable precaution to prevent the unauthorized use of your MASSIVE Rewards Member ID, you shall remain liable to us if you have acted fraudulently.

Disclosure of Passwords, Unauthorized Access

If you wish to update your profile and personal data, including but not limited to, mailing address, contact details, phone numbers, email address, and other personal particulars, you need to log in to your account and update your profile and personal data directly. These updates may take up to twenty-four (24) hours before it is reflected in your account details. You shall at all times keep all your passwords and security codes, security questions, security answers (including but not limited to those used for verification and authorization purposes and for access into your account) secret and you shall use all reasonable precautions to prevent disclosure of the same to any unauthorized person, or third party. We shall not be responsible and shall not be liable for any loss suffered or in relation to the MASSIVE Points transactions on your account (whether online at the website or for any unauthorized transactions on your membership and MASSIVE Rewards Member ID), if you disclose any of your passwords, security codes, security questions, security answers or any of your personal details to unauthorized parties or third parties.

Transaction History

All entries in the transaction history are deemed true and accurate unless you inform us of any error, exception, dispute or unauthorized transaction within thirty (30) days from the date of the transaction. If we do not receive any written notification from you concerning any error in the transaction history within the stipulated timeframe, the statement shall be deemed true, complete and accurate, and you shall then be deemed to have accepted the entries in the transaction history made up to the date of the last entry in the transaction history as final and conclusive.

In the event the investigations and verifications conducted by us reveal that the disputed transaction(s) (MASSIVE Points accumulated) were accurate, you shall be liable to indemnify us against all the other costs, expenses & charges that we may incur in the verification processes of the disputed transactions/MASSIVE Points accumulated. Our findings in any investigation conducted shall be conclusive, final and binding on you and shall not be opened for questioning in any event.

Communication

We shall be entitled from time to time to contact you via electronic transmission including any other means of exchange communication in respect of, but not limited to, the confirmation of transactions, whether or not you transacted the same, status of your membership, your account, MASSIVE Points, and communication on promotions with regards the MASSIVE Rewards and its affiliates. Massive and its related group of companies shall also be entitled to send you offers, promotional and marketing material with regards the MASSIVE Rewards from time to time. Any telephone calls placed by us to you will not be deemed as unsolicited calls by you. From time to time we may monitor and/or record telephone calls between you and us. You agree that the monitoring and/or recording may be done and that no additional notice to you or additional approval from you is required.

Events of Default 

We may suspend, block, revoke and/or terminate your membership, your access to the website, your participation in the MASSIVE Rewards, your MASSIVE Rewards Member ID and/or any of the services offered (including the forfeiture of ALL accumulated MASSIVE Points) with or without prior notice notwithstanding that we may have waived our rights on some previous occasion upon the occurrences of any or more of the following events, including but not limited to:–

  1. if you use your membership and MASSIVE Rewards Member ID for any unlawful activities; or
  2. if you commit or threaten to commit a default or breach of any terms or conditions set out in this agreement; or
  3. if you have furnished false or misleading information or data to us, including false information concerning your personal information and details; or
  4. if in our absolute opinion, your account has not been operated satisfactorily or used for fraudulent purposes; or
  5. if we have noticed irregular, suspicious or unauthorized activity in relation to accumulation of MASSIVE Points; or
  6. if an event or events has or have occurred or a situation exists which should or might in our opinion prejudice your ability to perform your obligations under this agreement; or
  7. if we in our absolute discretion decide to cancel or terminate the use of your membership, your participation in the MASSIVE Rewards, your MASSIVE Rewards Member ID, or
  8. if there has been suspected or actual fraud and/or suspected or actual abuse relating to the accumulation of MASSIVE Points by you. In such circumstances, any accumulated MASSIVE Points shall be forfeited and we shall cancel your membership, your MASSIVE Rewards Member ID and, your participation in the MASSIVE Rewards. We reserve the right to take any action against you as may be deemed necessary or as may be required under governing laws or by the relevant governing authorities.

We reserve all rights to decline or terminate your application for membership under the MASSIVE Rewards at our sole discretion without any prior notice to you if we find that you have furnished false or misleading information, to us concerning your personal information and details.

Cancellation of Use

We may at our sole and absolute discretion, limit, block, suspend or terminate your membership and your participation under the MASSIVE Rewards and the MASSIVE Rewards Member ID (including the forfeiture of ALL accumulated MASSIVE Points), if we detect any unusual, irregular, suspicious, fraudulent or unauthorized activity with regards to your membership, account and/or MASSIVE Points; or there is a contravention; non-adherence or breach of any of the provisions of this agreement. We shall have the right to withdraw at our absolute discretion, all or any of the facilities provided by us (including those under the MASSIVE Rewards, including the termination of the MASSIVE Rewards Member ID and forfeiture of any accumulated MASSIVE Points) in connection with the use of your membership at any time with or without notice and without assigning any reasons for it.

If we detect unusual, irregular, suspicious, unauthorized or fraudulent activity on your account, we may reject the transaction, suspend the account and/or block the use of your MASSIVE Rewards Member ID immediately as security/precautionary measures (with or without prior notice to you) until we can verify the activity.

Voluntary Cancellation of MASSIVE Rewards Membership

You may at any time of your own accord cancel your membership by sending a notice in writing and/or email notification to us. We will then terminate your membership and your participation under the MASSIVE Rewards, and your MASSIVE Rewards Member ID will no longer be valid for use to earn and/or redeem MASSIVE Points. The cancellation of your membership is an irreversible process and the cancelled membership cannot be reinstated in any way whatsoever. Any MASSIVE Points accumulated and/or remaining in your account at the time of cancellation will be forfeited. There is no exchange or conversion to cash for any MASSIVE Points.

Variation of Terms

We may at any time vary, revise, amend, withdraw, substitute, add or remove any of the terms and conditions of this agreement. The revised or new terms will apply, including, without limitation, to all future transactions using the membership and the MASSIVE Rewards Member ID and redemptions of MASSIVE Points under the MASSIVE Rewards. The revised terms and conditions will take effect upon the same being posted on the mobile app and/or website. In addition, we may issue a notice to you concerning any revision to the terms and conditions. Notwithstanding the foregoing, advance notice of any change may not be given if it is necessary to make any such change immediately. Any amendments, alterations, additions, withdrawals and/or termination changes may affect MASSIVE Points which a member has already accumulated as well as any future accumulation of MASSIVE Points. The retention or use of your membership or MASSIVE Rewards Member ID or redemption of MASSIVE Points after the effective date of any variation, revision or change of terms and conditions shall be deemed to constitute acceptance of such variation, revision or change without reservation by you.

If you do not accept the proposed variation, revision or change, you are entitled to terminate the use of your membership under the MASSIVE Rewards by contacting us, and the provisions relating to termination above shall apply.

Notwithstanding the above, Massive specifically reserves the right to withdraw or terminate the membership and the MASSIVE Rewards (in whole or in part), any program or benefit thereunder at any time with or without prior notice to members.

We advise you to check the terms and conditions regularly whenever you visit the Website to ensure that you are aware of our latest terms and conditions.

Disclosure

You irrevocably consent to the sharing and disclosure of your personal information (including details related to your membership, account, MASSIVE Rewards Member ID, MASSIVE Points, transactions and any details under the MASSIVE Rewards) to Massive, and each of its respective group companies, related corporations, affiliates, subsidiaries, associates; and Massive’s licensees, vendors, service providers, merchants, strategic partners, any third party contractors, within and beyond Cambodia. You further consent to the processing and disclosure of your personal information (including details related to your membership, account, MASSIVE Rewards Member ID, MASSIVE Points, transactions and any details under the MASSIVE Rewards) and any other information which may be necessary to facilitate the processing of any transaction affected or to be affected through the use of your membership, account and MASSIVE Rewards Member ID to merchants and other parties involved in the MASSIVE Rewards and providing services in relation to the same.

We shall also be entitled to disclose and you irrevocably consent to our disclosure of any information pertaining to you, your membership, your account, your MASSIVE Rewards Member ID, your MASSIVE Points and any other information relating to you under the MASSIVE Rewards to any regulatory authority or governing body established by any authority having jurisdiction over us.

Any disclosure by us of the information referred to in this provision will not render us liable to you for any claim, loss, damage (including direct or indirect damages or loss of profits or savings) or liability howsoever arising whether in contract, negligence, or any other basis arising from or in relation to: the release or disclosure of the information by us; and/or the information being incorrect, erroneous or misstated; and/or reliance on the information, whether caused by us or other third party’s omission, misstatement, negligence or default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in updating or notifying any changes in the information or otherwise howsoever.

Costs and Expenses

You hereby agree that if we take legal proceedings against you because of a default in the terms of this agreement, you shall be liable to pay to us all legal costs (including costs on a solicitor and client basis), charges and expenses which we may incur in enforcing or seeking to enforce any of the provisions of this agreement against you.

Indemnity

You shall hold us harmless and indemnify us against any liability for loss, damage, costs and expenses (legal or otherwise including all costs on a solicitor and client basis) which we may incur by reason of the provisions herein or in the enforcement of our rights hereunder.

Waiver

Our acceptance of any terms or any waiver by us of our rights or any indulgence granted to you shall not operate to prevent us from enforcing any of our rights hereunder this agreement nor shall such acceptance operate as consent to the modification of any of the terms of this agreement in any respect. We may, at our discretion from time to time without notice, waive our rights under this agreement in certain circumstances. We can waive our rights without affecting our other rights. If we waive any right, we do not waive the same in other circumstances.

The rights and remedies provided in this agreement are cumulative and not exclusive of any rights or remedies provided by law.

Assignment

We shall be entitled at any time without your consent to assign the whole or any part of our rights or obligations under this agreement with or without notice to you. This agreement, membership and MASSIVE Rewards Member ID shall not be assigned by you to any other third party without our written consent.

Severability of Provisions

If any of the provisions of this agreement becomes or is determined to be invalid, illegal or unenforceable in any respect under any law, rule or regulation, the remaining terms of this agreement shall not be affected, and all other provisions of this agreement will still be valid and enforceable and this agreement shall be interpreted as if the invalid terms had not been included in this agreement.

Governing Law and Jurisdiction

This agreement is a contract made under the laws of Cambodia and shall be governed by and construed in accordance with the laws of Cambodia. You consent and agree to submit to the exclusive jurisdiction of the Courts of Cambodia concerning all matters arising out of or in connection with your use of the membership under this agreement.

Notification of Change

You should always ensure that you provide us with your most updated and current personal particulars and information concerning your mailing and correspondence/permanent address, contact number, electronic mail address and other required details in order to ensure that your records with us are kept up to date, complete and accurate. If any information supplied by you changes during the course of your membership with us, you shall promptly update your account accordingly (especially with regards your mailing, permanent, correspondence or office address, electronic mail address or contact number) to enable us to update your details in our records. Failure to do so may result in information requested by you via mail regarding the MASSIVE Rewards being sent to the wrong person or wrong address. Any notice given by us shall be deemed given to you if sent by electronic or postal mail to the last known mailing/correspondence address of you, the member as shown on our records.

Conflict Between English Text And Other

If there is any conflict or discrepancy between the English text of terms and conditions of this agreement and any translation thereof, the English text shall prevail.